Since January 2012, the Parisian label The Kooples has been offering all visitors to its retail site the services of a "personal shopper ". The principle:to answer all your questions about the brand's products for an even more convinced personalized purchase.
The Kooples has definitely understood everything. After conquering the French with his style so British deliciously rock'n'roll, the Parisian brand offers all visitors to its site a personalized welcome. Indeed, everyone now has the possibility of requesting a "personal shopper " by chat just before making a purchase. Like a salesperson in a store, the latter will be able to advise and guide visitors before their online purchase(s).
"By integrating the iAdvize Click to Chat solution into its online sales site, thekooples.com facilitates the online shopping experience by making it more human" , asserts the brand, before adding: "Since the launch of Click to Chat iAdvize on Thekooples.com in January 2012, approximately 1,500 visitors have been assisted by chat, of which nearly 15% have been transformed into customers" . A clever solution that should appeal to these gentlemen, who are never very sure of themselves when it comes to buying... The opportunity for trendy and tailor-made shopping from the sofa in your living room.
